Last updated: October 15, 2026
At Novateklab, we want you to be satisfied with your purchase. If you experience a problem with a thermocouple probe or temperature measurement product purchased from our store, please contact us so we can help.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return, the product must generally be unused, in its original condition, and returned with its original packaging and any included accessories.
To request a return, please contact us before sending the product back. We will provide instructions for the return process.
Products that have been installed, modified, damaged through misuse, or returned incomplete may not qualify for a refund unless the return is due to a defect, shipping damage, an incorrect item, or another issue for which applicable law provides a remedy.
Nothing in this policy limits any rights you may have under applicable law.
2. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If a product arrives damaged, appears defective, or is different from what you ordered, contact us as soon as possible.
Please include your order number and a description of the problem. Photographs may also help us evaluate the issue.
Depending on the circumstances, we may offer a replacement, repair where appropriate, or refund in accordance with applicable law.
3. How to Request a Return
To request a return:
- Email us at info@novateklab.com.
- Include your order number, the product you wish to return, and the reason for the return.
- Wait for our return instructions before shipping the product.
- Pack the product securely and include the required order information and accessories.
Please do not send products directly to the manufacturer. Returns must be sent to the address we provide.
4. Refunds
After we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. The time it takes for the credit to appear depends on your payment provider or financial institution.
Original shipping charges are generally non-refundable for returns due to a change of mind, except where required by applicable law or where the return results from our error.
For products that arrive damaged, defective, or incorrect, we will work with you to resolve the issue in accordance with applicable law.
5. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact us before returning it.
We will review the issue and explain the available options, which may include a replacement or refund, as appropriate.
6. Return Shipping Costs
For returns due to a change of mind, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise.
If the return is necessary because we shipped an incorrect product or the product arrived damaged or defective, please contact us for instructions before shipping it back.
We recommend using a trackable shipping service and keeping your shipping receipt until the return is resolved.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at info@novateklab.com.
We cannot guarantee cancellation once an order has been processed or shipped. If the order has already shipped, the return policy above will apply, subject to applicable law.
8. Contact Us
For questions about returns, refunds, damaged products, or order cancellations, please contact:
Novateklab Customer Service
Email: info@novateklab.com
Return address: Provided by Novateklab after return authorization
Please include your order number in all communications so we can assist you efficiently.